VisionLab AI is a business run by Stephen Rivas in London, Ontario. We build AI phone receptionists, automations and websites for service businesses.
Stephen is responsible for how VisionLab AI handles personal information. You can reach him at stephen@visionlabai.ca.
We collect what you give us when you book a call, call our AI line, try the demo on this site or pay us. We use it to talk with you and run our service. Calls with our AI assistant are recorded. We don't sell your information.
This website has no contact forms, accounts or analytics, and it doesn't set cookies.
Calls with our AI assistant are recorded and transcribed. We use the recordings to log what you asked for, book or change appointments, and check how well the assistant handled the call. If you'd rather not be recorded, hang up and email us instead.
We don't sell your information, and we won't add you to a newsletter or mailing list without your consent.
We use these services to run VisionLab AI. Each one only gets what it needs to do its job:
Most of these services are based in the United States, so your information may be stored and processed there and be subject to US law.
If you call a business that uses a system we built, your information belongs to that business. We handle it on their behalf, only to run the service they hired us for, under a written agreement. We never use it for our own marketing.
For health clinics, the clinic stays responsible for your health information under Ontario's Personal Health Information Protection Act, or the health privacy law in its province, and we act as its service provider. Questions about that information should go to the business you called, and we'll help them answer.
We keep your contact details and notes from our conversations so we can follow up with you later. We keep call recordings and transcripts only as long as we need them to provide our service.
If you ask, we'll stop contacting you and delete your information, unless the law requires us to keep it. Payment records, for example, are kept for tax purposes.
Only Stephen and the services listed above can access your information, and we use the security features those services provide. If a breach ever puts your information at real risk, we'll tell you and report it as the law requires.
You can ask to see the personal information we hold about you, correct it, or have it deleted. You can also withdraw your consent at any time. Email stephen@visionlabai.ca and we'll reply within 30 days.
If you're not satisfied with our answer, you can contact the Office of the Privacy Commissioner of Canada at priv.gc.ca.
If we change this policy, we'll update the date at the top of this page.